Pushkar Tandon

Leading product strategy and development for key software solutions in the healthcare sector, focusing on user experience and operational efficiency.

• Spearheaded product strategy and development for a comprehensive EMR system within the eye care industry.
• Defined and prioritized the product roadmap, successfully launching an MVP with critical hospital management features, including patient registration, doctor workflows, and prescription generation.
• Directed feature prioritization initiatives based on extensive user feedback and hospital needs, implementing key enhancements such as doctor performance reports, WhatsApp-based prescription delivery, and hospital inventory management.
• Fostered cross-functional collaboration with developers, designers, and healthcare stakeholders to optimize EMR usability and significantly improve workflow efficiency for medical staff.
• Pioneered product strategy and development for EmbedFAST, a solution enabling seamless embedding of interactive Power BI reports and dashboards across web and SaaS applications.
• Collaborated with customer success and support teams to address pain points, streamline onboarding processes, and achieve an 80% retention rate among early adopters.
• Conducted comprehensive user interviews, A/B testing, and user workflow analysis to identify and resolve key pain points, resulting in a 15% improvement in overall customer satisfaction.
• Led the development of a RAG solution leveraging Azure OpenAI LLMs to accelerate custom content creation for strategic Account-Based Marketing (ABM) campaigns, reducing content development time by 40%.

Contributed to product innovation by researching market trends and developing new Generative AI offerings.

• Defined product strategy by conducting in-depth market research across four industries, identifying high-impact Generative AI use cases to drive AI-driven product innovation.
• Developed and launched 5+ Generative AI product offerings, strategically aligning with current industry trends and emerging opportunities to enhance market positioning.
• Translated complex product concepts into detailed requirements, establishing clear key outcomes and success metrics for development teams.

Engineered and enhanced critical features for communication and collaboration products, focusing on security and automation.

• Developed critical features for the Unified Communication and Collaboration (UCC) product, driving continuous improvements based on customer feedback and market needs.
• Strengthened security protocols for Unified Call Manager by implementing XSS protection measures, resulting in a 90% reduction in cybersecurity vulnerabilities.
• Led the automation of user device provisioning for Webex Calling, achieving a 100% automated workflow with zero manual intervention and significantly reducing administrative overhead.
• Initiated and led knowledge-sharing programs, conducting 4+ internal training sessions to educate teams on best practices, emerging technologies, and key industry trends, fostering innovation and efficiency.
• Recognized as 'Best Business Enabler' (Aug 2021) for developing a high-impact feature that significantly drove business value.
• Awarded 'Most Valuable Player' (Nov 2020) for exceptional contributions and outstanding performance.

Recognized for developing a high-impact feature that significantly drove business value and enabled organizational success.

Awarded for exceptional contributions and outstanding performance within the team and projects.